Everything you need to know before ordering: where we deliver, what shipping costs, when we deliver, and why we do not accept returns.
Shipping
Where we deliver
We deliver to Medellín, Envigado, Itagüí, Sabaneta, Bello and La Estrella.
What it costs
Shipping costs between 15,000 and 25,000 COP. It is a flat rate per area: it does not depend on weight, only on how far the delivery address is. Orders of $150,000 COP or more ship free. We confirm the exact amount over WhatsApp before dispatch, never after.
Shipping to other cities in Colombia
If the gift is for another city, Bogotá for example, we can send it too. We ship it with Interrapidísimo, and the carrier sets the price and delivery time for each destination, so the zone rate and the free shipping from $150,000 COP above do not apply. Order ahead and message us on WhatsApp: we confirm the cost and the estimated date before dispatch.
How far ahead to order
Eternal flowers and occasion gifts (balloons, surprise boxes, hampers and gift boxes): can be delivered the same day if you order before noon, subject to availability. Same-day delivery adds 5,000 COP on top of the area rate.
Bakery, surprise breakfasts and resin pieces: order them at least two days ahead, because they are made for your date.
When we deliver
We deliver every day, Mondays included, around the clock. What we do not do on Mondays is take new orders: that day only already scheduled deliveries go out. To order, message us Tuesday to Sunday.
How it is arranged
Every order is arranged over WhatsApp at +57 317 3286344. That is where we agree what goes in it, the date, the time, the address and the final shipping cost, before we start making it.
Returns
We do not accept returns, but we do accept exchanges
Everything we make is made to order and personalized for each customer: eternal roses assembled by hand petal by petal, resin pieces with your photos, names or keepsakes, bakery prepared for the date you give us, and breakfasts and hampers built from what you choose. Because they are made to your specification, and in the case of bakery because it is perishable food, we do not give refunds once an order is confirmed.
What we do accept is exchanges. If you need to exchange a product, message us on WhatsApp telling us what happened and we arrange the exchange with you.
If your gift arrives with a problem
The above does not apply if the gift arrives damaged or is not what you ordered. In that case, message us on WhatsApp within 24 hours of delivery, with photos of the gift. We review each case and, depending on what we find, we replace it or refund your money. If our review shows the problem was not caused by us, for example damage that happened after delivery, there is no replacement or refund.
If an exchange or a new delivery is needed because of an error by the person who placed the order, for example a wrong address or a detail changed after confirming, the customer pays the shipping cost.
Which is why we check everything first
Since there are no returns, we agree every detail with you over WhatsApp before assembling anything: the contents, the colours, the card message, the date and the address. That is the moment to change whatever you want, and it costs nothing.
Questions about this policy?
Message us on WhatsApp at +57 317 3286344 or email detallesdeamor688@gmail.com.